Exhibitor FAQs

Tuesday 19 November 2024: 8.30–17.00

Wednesday 20 November 2024: 8.30–16.30

Related questions:

• How do I get my exhibitor badges and how many can I have?
• When can I access the hall for build up?
• What times does the exhibition finish?
• When can I access the hall for breakdown?

Shell scheme stands are provided with stand walls and frame, a header name board and carpet in blue or neutral colour. 

Space only stands: No flooring, carpet, electrics or other services are provided with Space Only stand bookings. 

Many stand services are available and are listed within the online exhibitor handbook

See also:

• Can I have courier deliveries to my stand?
• Is there storage onsite?
• How do I get my exhibitor badges and how many can I have?

Monday 18 November 2024

Space only exhibitors: 09.00–20.00

Shell scheme exhibitors: 14.00–20.00

Note that our unit numbers for delivery are N17-N18, entrance to the halls for delegates during show open hours is via boulevard entrance N9.

Related questions:

• Do I need PPE for the build up and breakdown?
• What are the opening hours of the exhibition?
• What time does the exhibition finish?
• When can I access the hall for break down?

You can arrange courier deliveries to Guidelines Live. Deliveries cannot be made before 14.00 on Monday 18 November 2024. Any deliveries arriving before this time may be refused. You must be onsite to sign for the delivery yourself. Venue staff and organisers will not take responsibility or sign for deliveries.

The venue address for deliveries/couriers is:

    [company and stand number],
    Guidelines Live (N17-18),
    ExCeL London, 
    1 Western Gateway, 
    London. 
    E16 1XL

For more info on this service, please see suppliers list within the exhibitor portal.

See related questions:

• When can I access the hall for build up?
• Is there storage onsite?
• Can I park a commercial vehicle?

No storage is available within the hall for exhibitors. All items must be stored within your stand or with DSV Fairs & Events Logistics based onsite.

For more info, please contact excelfairs@dsv.com to organise this for your stand.

See also:

• Can I have courier deliveries to my stand?
• What time does the exhibition finish?
• When can I access the hall for break down?
• Is there a cloakroom/luggage store?

Guidelines Live 2024 closes at 16.30 on Wednesday 20 November, the hall can be accessed for breakdown of stands from 16.45–21.00.

See also:

• Do I need PPE for the build up and breakdown?
• What time does the exhibition finish?
• Can I park a commercial vehicle?

Yes! Any persons onsite during build up and breakdown periods MUST bring and wear a hi-vis vest/jacket. You will not gain access to any part of Guidelines Live, including the halls, lorry-ways and loading bays, without wearing one. 

Suitable footwear must be worn on site during the build-up and breakdown periods of the event. Steel toe capped shoes are preferred. Open-toed sandals or shoes, flip-flops and flimsy footwear are not permitted. If footwear is deemed inappropriate, you will not be granted access.

See related questions:

• When can I access the hall for build up?
• When can I access the hall for breakdown?
• What is the eGuide?

We are continuing to use the exhibitor portal that was launched in 2023, this portal contains all key information you will need for attending Guidelines Live 2024. This can be accessed through the exhibitor portal login button at the top of the page.

We have also provided a quick two minute video that walks through the exhibitor portal, available here.

Related questions:

• What is the eGuide?
• How do I get my exhibitor badges and how many can I have?
• What are the opening hours of the exhibition?
• What services are provided with my stand?

The quantity of exhibitor badges issued per stand, or persons permitted to attend, is dependent on the sqm of your exhibition stand. You do not have to use your full allocation of badges/attendees but for security reasons we would always recommend a minimum of two persons per stand.  

You must order your exhibitor badges by completing the form entitled '5 Exhibitor badges 2024 interactive.pdf', this form is located within the form pack accessible within the exhibitor portal.

We operate a ‘print at home’ badge system and all badges will be emailed direct to your team members as a PDF prior to the event. You MUST print and bring the badge with you.

See also:

• What services are provided with my stand?
• Is there storage onsite?
• What are the opening hours of the exhibition?
• Is there free WiFi at ExCeL London?
• Is there a cloakroom/luggage store?

The eGuide contains regulations which are common to UK exhibition venues and must be observed by organisers, exhibitors and contractors; the e-guide constitutes part of ExCeL London’s rules and regulations. It is available on the AEV website (www.aev.org.uk/e-guide).

Related questions:

• Is there an event manual?
• What are the opening hours of the exhibition?

Due to GDPR we are unable to provide a list of delegates. However, you may purchase a delegate badge scanner/app licence to track the connections and leads that you make at the stand. Please go to supplier section of the online manual to do this.

See related questions:

• How do I get my exhibitor badges and how many can I have?
• What are the opening hours of the exhibition?
• What services are provided with my stand?