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Exhibitor FAQs

Guidelines Live 2022



Exhibiting at Guidelines Live


What services are provided with my stand?

Shell scheme stands are provided with stand walls and frame, a header name board and carpet in blue or neutral colour. 

Space only stands: No flooring, carpet, electrics or other services are provided with Space Only stand bookings. 

Many stand services are available and are listed within the online exhibitor handbook

See also:


Can I have courier deliveries to my stand?

You can arrange courier deliveries to Guidelines Live. Deliveries cannot be made before 14.00 on Monday 18 November 2024. Any deliveries arriving before this time may be refused. You must be onsite to sign for the delivery yourself. Venue staff and organisers will not take responsibility or sign for deliveries.

The venue address for deliveries/couriers is:

    [company and stand number],
    Guidelines Live (N17-18),
    ExCeL London, 
    1 Western Gateway, 
    E16 1XL

For more info on this service, please see suppliers list within the exhibitor portal.

See related questions:


What time does the exhibition finish?

Guidelines Live 2024 closes on Wednesday 20 November 2024 at 16.30. Breakdown will commence at 16:45.

You are not permitted to dismantle your stand before this time. If a courier is collecting your items these should be clearly labelled and they should collect between 16.45–19.00. We highly recommend you remain with your stand until it is collected.

Any items remaining after 19:00 without prior arrangement with the organiser will be removed by DSV Fairs & Events Logistics. A handling and storage fee will be levied by DSV for this. 

Related questions:


Do I need PPE for the build up and breakdown?

Yes! Any persons onsite during build up and breakdown periods MUST bring and wear a hi-vis vest/jacket. You will not gain access to any part of Guidelines Live, including the halls, lorry-ways and loading bays, without wearing one. 

Suitable footwear must be worn on site during the build-up and breakdown periods of the event. Steel toe capped shoes are preferred. Open-toed sandals or shoes, flip-flops and flimsy footwear are not permitted. If footwear is deemed inappropriate, you will not be granted access.

See related questions:


How do I get my exhibitor badges and how many can I have?

The quantity of exhibitor badges issued per stand, or persons permitted to attend, is dependent on the sqm of your exhibition stand. You do not have to use your full allocation of badges/attendees but for security reasons we would always recommend a minimum of two persons per stand.  

You must order your exhibitor badges by completing the form entitled '5 Exhibitor badges 2023 interactive.pdf', this form is located within the form pack accessible within the exhibitor portal.

We operate a ‘print at home’ badge system and all badges will be emailed direct to your team members as a PDF prior to the event. You MUST print and bring the badge with you.

See also:




Can I park a commercial vehicle?

Parking is free during build and break periods for transit size vehicles and above in the designated areas. Please note that transit size vehicles are not permitted in the Orange Car Park underneath the venue. 

Parking is also available within allocated areas. Parking tariffs for all areas are; transits up to 3.5 tons £20* per day. Lorry’s 3.5 tons and over £35* per day. 

* Rates subject to change by ExCeL London


Is there free WiFi at ExCeL London?

Free internet at 0.5mbs is provided at the venue, you will be able to sign into ‘_ExCeL FREE Wi-Fi’ using a standard login form or via LinkedIn, Facebook or Twitter.  If you require a separate connection, please order via the online exhibitor handbook


Is there a cloakroom/luggage store?

There are 2 cloakrooms available at ExCeL London, it is located in the east end on level 0 and one in the west end of the venue on level 0 by N4/S4. Cloakrooms are open during show hours only. 

Cloakroom location

There is no charge to use these facilities for coats and luggage. Please be aware the cloakroom cannot store cameras, laptops or any other electronic devices. 


Scam Warning regarding Attendee Lists and other potentially fraudulent communications

Please be aware that there are illegitimate communications from companies, targeting exhibitors to sign up with them to receive ‘attendee’ lists for Guidelines Live.

Please DO NOT respond to any such emails. We do NOT distribute our attendee lists.

Please also be vigilant of other scams relating to event build and/or your attendance. The Guidelines Live complete list of approved contractors is available on our Event Manual online.

We only work with our approved contractors and will never forward your details to third parties.

If you are unsure if a communication is from the Guidelines Live team, please email us directly at

Partners, Sponsors and Exhibitors 2023

2023 Partners, sponsors, and exhibitors

Guidelines Live is an educational event made possible by sponsorship from organisations including pharmaceutical companies. Sponsors have had no input into the agenda of the meeting unless through sponsored session(s) as indicated on the main programme. A list of all sponsors can be found here.